Rolexness

Shipping policy

Shipping & Logistics Policy

At Rolexness, we aim to deliver your orders quickly and safely. We use DHL as our primary logistics partner to ensure that your products reach you in the best possible condition and in a timely manner. Please read our shipping and logistics policy carefully for more details about our process.

Shipping Methods & Delivery Times

  • Shipping Carrier: All orders will be shipped via DHL.

  • Processing Time: Orders are usually processed and shipped within 1-3 business days after receiving payment. Please note that processing times may vary during peak seasons or holidays.

  • Delivery Time: Delivery times depend on your location. Generally, the estimated delivery times are as follows:

    • Domestic (within the country): 2-5 business days

    • International: 10-15 business days

    • Please note that these are estimated delivery times and may vary due to customs processing or other unforeseen factors.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the weight/size of your order. You will see the total shipping charge before you complete your purchase.

  • Free Shipping: We occasionally offer free shipping promotions. Please check the website for any ongoing offers.

International Shipping

We are proud to offer international shipping to many countries worldwide. However, please be aware that:

  • Customs Duties & Taxes: International orders may be subject to customs duties and taxes based on your country’s import regulations. These additional charges are the responsibility of the customer.

  • Tracking: DHL provides tracking for all international shipments, and we will send you a tracking number once your order has been shipped so you can monitor its progress.

Order Tracking

Once your order has been shipped, we will send you an email with your DHL tracking number and a link to track your package. You can use this tracking number on the DHL website to monitor the status of your shipment.

Shipping Delays

While we aim to deliver your orders as quickly as possible, there may be occasional delays caused by factors beyond our control, such as:

  • Weather Conditions: Extreme weather can affect delivery times.

  • Customs Clearance: For international shipments, customs processing can cause delays.

  • High Demand: During peak seasons or promotional events, we may experience a higher volume of orders, which can lead to longer processing times.

If there are any significant delays with your order, we will notify you as soon as possible and work to resolve the issue.

Order Issues or Damage

  • Damaged Items: If you receive a damaged product, please contact us within 7 days of receiving your order with photos of the damage, and we will arrange for a replacement or refund.

  • Missing Items: If you believe your order is missing an item, please contact us immediately so we can investigate the issue and resolve it.

Shipping Address

Please ensure that the shipping address you provide is correct and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete address information.

Customer Support

If you have any questions about your shipment, need assistance with tracking, or need to make changes to your shipping information, please feel free to reach out to our customer service team at [email protected]. We are happy to assist you!